Support

Need help with Mix-a-Mash? Check the known issues below, or tell us what happened.

If you're setting up Mix-a-Mash for the first time, see Getting started.

Common problems, such as a phone that can't find your computer, have answers under Problems on the Getting started page.

Known issues

No known issues are listed right now. If something goes wrong, tell us below.

Update on a Mac

On a Mac, you update by downloading the new disk image and replacing the app. Get the image from the download page, then follow these steps.

1. Quit Mix-a-Mash. Then choose the "Mix-a-Mash Engine" icon in the menu bar and choose "Quit Mix-a-Mash Engine".
2. Open the new disk image and drag Mix-a-Mash onto the Applications folder. Choose Replace.
3. Open Mix-a-Mash. The update takes several minutes, and the app shows an "Updating the engine" page until it finishes. Your library and settings stay.

Uninstall on a Mac

Uninstall removes Mix-a-Mash and its files. It never touches your music files.

1. Choose the "Mix-a-Mash Engine" icon in the menu bar, then "Uninstall Mix-a-Mash…". You can also choose "Uninstall Mix-a-Mash…" in Settings in the app.
2. The dialog asks "Remove Mix-a-Mash and its engine?" and says your music files stay where they are.
3. Leave "Also remove library data" unticked to keep your song analyses and library records. Tick it to remove them too, which can't be undone. Your music files, playlists, saved mixes, recordings, setlists, the changes you made to songs and artwork stay either way.
4. Choose "Uninstall". Mix-a-Mash stops, removes its files and moves the app to the Trash.

If System Settings still lists "Mix-a-Mash Engine" under Login Items afterwards, switch it off there. If anything else is left, a window titled "Some items were left" lists it.

To drag Mix-a-Mash to the Trash yourself, quit Mix-a-Mash first. Finder still won't move it while the "Mix-a-Mash Engine" icon is in the menu bar. Choose that icon, then "Quit Mix-a-Mash Engine", which also stops it opening at login. Then drag the app to the Trash. If System Settings still lists "Mix-a-Mash Engine" under Login Items after that, switch it off there.

A drag to the Trash leaves Mix-a-Mash's files and your library data on your Mac, several gigabytes in all. To remove them, open Finder and choose Go to Folder… from the Go menu. Type ~/Library/Application Support, press Return, and drag the Mixamash folder to the Trash. Then go to ~/Library/Caches the same way, and drag the com.mixamash.app.engine folder to the Trash if it's there.

The Mixamash folder holds your library data and what you saved in Mix-a-Mash, such as saved mixes, recordings and setlists. Copy out anything you want to keep first.

Contact us

Email hello@mixamash.com with these details.

• Your app version, device and operating system.
• What you were trying to do, what happened, and the steps that caused it.
• A screenshot if it helps, with personal information hidden.

Never send a password, sign-in code, join code or your music files. We may ask for a diagnostic report if we need more detail.

For account information and deletion, visit your account.